Single source employee assistance to answer your employees’ benefit questions related to:

• Claims: Assistance in getting difficult claims resolved.
• Coverage: Clarification about what services are covered and how.
• Networks: Help with finding in-network providers and direction on how to file an out-of-network claim.
• Pre-certification referral: Help in determining what services require pre-certification and how to go about getting it.
• I.D. Cards: Assistance with ID card delivery status, ordering replacement ID cards, and how to print temporary ID cards.
• Eligibility: Clarification on who is covered and how to add or terminate coverage for dependents after a Qualifying Life Event.
• Health Advocacy: Help with addressing many of the issues employees encounter while accessing the healthcare and health insurance systems.

Employees often need special assistance with a variety of benefit issues. IBS’s benefit call center – Personal Benefits Advocate™ - is designed to help employees who have benefit plan questions or need other assistance in a professional and efficient manner. This allows your HR staff to focus on more strategic tasks and offers employees the peace of mind necessary to allow them to focus on their job.

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